CyberSoft FAQ Answers

General Questions

Q:

I installed the permanent activation key but VFind does not execute properly?

A:

One of three things could be the problem. The first thing to check is that the Node name you supplied to CyberSoft was correct. The second thing to do is check the LICENSE file and make sure the permanent key was copied and pasted correctly. The third thing to check is that the VSTK_HOME environment variable is set to the directory where the LICENSE file is located on the system.

If you are still having problems, please send us the vtest.log file. This file was generated during the install of the VFind Security Toolkit and is located in the vstk directory. If this file does not exist on your system then please execute the vtest program and pipe the results into a file called vtest.log. Then E-mail the vtest.log file to support@cybersoft.com along with a description of your problem.

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